Licensing Information and Terms
FTIB LIMITED (FSP587428), operating as FG Insurance Services (referred to as FG Insurance, we, our, or us), is a registered "financial advice provider" licensed by the Financial Markets Authority to offer financial advice.
As a condition of our license, we, along with any representative providing advice on our behalf, are solely authorized to provide guidance on general insurance products.
Nature and Scope of Our Financial Advice Services
We work with a team of financial advisers who provide expert guidance on general insurance products on our behalf. Our policies are designed to help protect your personal or business assets, as well as safeguard you, your business assets and liabilities.
While we do not offer advice on personal income protection or investment policies, we can refer you to licensed associates who can provide this type of guidance. We have access to most insurance markets in New Zealand, excluding direct insurers, as well as overseas markets if needed.
Fees, Expenses, and Other Amounts Payable
We may charge a fee for the financial advice we provide and for implementing that advice. If a fee is applicable, it will be based on the amount of work and time required to offer and implement our advice, and it will be shown on your invoice, payable when you pay your premium.
Premium Funding
Premium funding products allow you to pay your insurance premium over the term of your policy through instalments.
Commissions and Other Incentives
If you decide to enter into a premium funding arrangement, the commission will be paid directly to us.
We are a member of Steadfast NZ Limited, which provides technology platforms.
Steadfast has arrangements with insurance companies under which it receives a professional services fee.
We will receive a proportion of the professional services fee paid to Steadfast.
We maintain a register of any gifts and other incentives that we may receive.
Conflicts of Interest
A financial adviser may have a conflict of interest in circumstances where financial advice has been provided.
We manage all conflicts of interest and ensure our financial advisers prioritize your interests above their own.
Duties
FG Insurance Services and our financial advisers are bound by the following duties:
- Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct.
- Give priority to your interests.
- Exercise care, diligence, and skill.
- Meet the standards of ethical behaviour.
Complaints
If you are unhappy with our financial advice service, please contact your financial adviser.
If you wish to make a complaint or do not feel comfortable discussing your concerns:
- Call us at 0800 347 257
- Email: complaints@fgis.co.nz
- Write to us addressing your letter to the attention of Compliance Officer
Complaint Handling Process
If you have a complaint, your adviser will try to resolve it with you immediately.
We will provide you with a written update within 20 working days.
If We Cannot Resolve Your Complaint
If you feel your complaint has not been appropriately considered, you can referring the matter to our independent dispute resolution service.
Financial Services Complaints Limited (FSCL)
FSCL is a free, fair, and independent service.
Website:
www.fscl.org.nzPhysical Address:
Level 4, Sybase House,
101 Lambton Quay,
Wellington 6011
Postal Address:
PO Box 5967,
Wellington 6140
FG Insurance Services
FTIB LIMITED (FSP587428)
Trading as FG Insurance Services