Claims Process

FGIS understands that a claim incident can be daunting which is why we have implemented an internal in-depth claim process in order for us to effectively offer end-to-end assistance in your claim process. As part of our service to you as our clients, our dedicated claims team endeavors to assist and guide you in your claim process every step of the way. We handle your claim from start to finish, providing continuity, expertise, and advocating on your behalf with the providers. We'll not only save you time, but strive to make it as simple and hassle-free as possible for you.

Completion of Claim Form

A claim form will be sent to you with concise instructions and relevant requirements for completion as well as contact details for our claims team should you have any queries or require assistance in completing the claim form. Once you have returned the completed claim form back to our dedicated claims team, we will submit your claim to the relevant insurance provider. You have the option of submitting a claim directly through to the insurance provider skipping us the broker – FGIS. In this instance unless you or the insurance provider notifies our claims team of this action, there is no way for our claims team to follow up on nor will we be aware that a claim exists. Should we, however, be made aware, then the claims process will continue as stipulated.

Claim Follow Up

Claim follow ups are actioned throughout a particular claim's lifespan. Follow ups will always include claim acknowledgement, claim reference number and claim status. Requirement requests, status update requests and/or general updates are attended to as promptly as possible.